Nointernet at myaddress11/13/2022 Note: Please attach a photo of your frame's Wi-Fi details - simply press the □ button in the upper right corner of the Wi-Fi Settings ( see photo below for reference). If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible. #NOINTERNET AT MYADDRESS HOW TO#This log can often reveal the reason for many errors, and your Internet Service Provider may be able to let you know exactly what goes wrong and how to fix it. Usually, a router has a log in which all networking details and errors are logged automatically. The frame may not work on those specific channels. Please avoid using channel 12, 13 and 14 for your WiFi signal as those channels are banned in some regions (including the United States). Please ensure that your 2.4 GHz WiFi signal uses channels between 1 - 11. So please make sure that the frame only uses the 2.4GHz signal. So, consult your router manual, go to the appropriate settings page and see if the router is blocking your device. This usually works without any problems, but problems can occur with band steering. Most modern WiFi equipment use a mix ( dual band). It only works with an IPv4 address.ĭual stack (mix of IPv6 and IPv4) usually works, but you can try to disable IPv6 entirely to see if that solves the problem.Īll frames support the 2.4 GHz WiFi band, while only very few support the 5 GHz WiFi band. There are two different kinds of IP addresses in modern networks: IPv4 and IPv6. Then wait 15 minutes, and see if it solves the problem. Crewmates need to complete various tasks or identify the imposters in order to win, while the Imposters have to kill the crewmates. The players get split into two groups: crewmates and imposters. Please try to reboot your network equipment ( modem, router, access points etc.) as well as the frame. Among Us is a fun mystery-killer game where all the players wear different colored spacesuits. Please follow this guide: How to Connect the Frame to a Smartphone Hotspot Troubleshooting steps: We recommend that you test if the frame is able to connect to a smartphone hotspot to ensure that the frame is working properly. We suggest that you get in contact with your Internet Service Provider or someone tech savvy to assist you in configuring the WiFi if necessary. This often requires that there are made configurations to the WiFi. If your frame indicates that it is connected to your WiFi, but the connection status says “No internet” or “Unknown”, there is most likely a compatibility issue between the frame and the WiFi.
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